Front Desk Supervisor

Job ID: 10-2022-208


Specialty Eye MDs is a large and comprehensive Ophthalmology practice in New Jersey. We are the recognized leader in vision care treating adults and children.



The FRONT DESK SUPERVISOR is responsible for the training and supervision of front desk associates including insurance authorizations & pre-certs, assisting managers and directors with administrative processes, and performing the duties of a front desk associate or insurance specialist when necessary.

He /she is responsible for answering phone calls, recall patients and answer queries from hospital / doctors’ office regarding patients’ records etc., maintaining patients charts and making them available for periodic audits in a timely manner.


This is a basic list of duties but not an all-inclusive one. Additional responsibilities maybe assigned, if deemed necessary by the Practice Manager.

  • Provides leadership to team of front desk associates and insurance verifiers, training for new hires and implement changes in policy/procedure.
  • Ensures that Front Desk associates strictly follow the Front Desk Training Manual and have the necessary resources / tools, and provide periodic training needed to perform better in their duties.
  • Ensures error-free workflow by monitoring the Front Desk associates enter clean, accurate and complete data in the EMR.
  • Maintains schedule for staff to ensure adequate coverage is available for the smooth and efficient working of the Front Desk activities.
  • Performs the role of front desk associate or insurance specialist when staffing needs require.
  • Adheres to no tardiness, zero-overtime policy and official working hours’ schedule.
  • Answers patient questions and responds / resolves patient concerns/frustrations
  • Maintains cleanliness and professional appearance of the front office area of the clinic and provide a pleasant patient experience.
  • Adheres to organizational policy & procedures as enumerated in the Employee Manual, with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
  • Assists Practice Manager / Office Manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
  • Performs other tasks as instructed by the Practice Manager / Office Manager.



  • A high school diploma or GED required. Associate or Bachelor’s degree a huge plus.
  • Experience with Google Documents, MS Office Suite, MS Visio.
  • Experience with My Vision Express and STI or any other EMR
  • Excellent customer service skills.
  • Knowledge of medical billing and insurance related to Ophthalmology & Optometry
  • Knowledge of third-party insurances.
  • Ability to establish and maintain effective working relationships with patients, staff and physicians.
  • Great telephone etiquette and ability to speak clearly and politely.
  • Extremely high standards with a passion for excellence, integrity, and efficiency
  • Excellent written and verbal communication skills.
  • Great attention to detail and organizational skills.
  • Team-oriented work ethics.
  • Ability to work in a fast-paced office setting, work evenings and weekends on occasion.
  • Ability to check and reply to emails within 2-3 hours in most situations.



  • Manage a team of 3 associates.
  • Knowledge of Social media marketing
  • Performed an administrative support role for a medical practice.

To apply for this job, please send your resume to